Privacy policy

Last updated: 13 November 2026

Alignco, based in Pune, India ("Alignco", "we"), makes Alignco Dental, software that dental clinics use to run their practice. This policy explains what information the software holds, who controls it, and the emails it sends.

Who controls patient information

Each clinic decides what it records about its own patients and is responsible for that information. Alignco stores and processes it only to provide the software to that clinic. We do not sell it, share it with advertisers, or use it for our own marketing.

What the software holds

• Clinic staff: name, work email, role, and sign-in details (passwords are stored only as secure hashes).
• Patients of a clinic: what the clinic enters, such as name, contact details, appointments, dental history, treatment notes, images and invoices.
• Technical records: sign-in times and an activity log, kept to protect accounts and to show the clinic who changed what.

Where it is kept and how it is protected

• All data is hosted in India, on Amazon Web Services in Mumbai.
• Each clinic's data is kept in its own separate database.
• Connections use HTTPS. Staff can use two-step sign-in.
• Backups are made every night, stored encrypted and privately, and deleted after 35 days.

Emails we send

Alignco Dental sends only transactional emails, from noreply@alignco.in, that are triggered by something done in the software:

• an invitation when a clinic adds a staff member;
• password-reset links and sign-in verification codes requested by that person;
• appointment confirmations and reminders to a clinic's patients who gave their email address to that clinic.

We send no newsletters or marketing, and we never use bought or rented lists. If an email bounces or a recipient marks it as spam, that address is not emailed again. Patients who do not want appointment emails can ask their clinic to remove their email address, or write to us.

How long we keep information

A clinic's data is kept while the clinic uses Alignco Dental. When a clinic leaves, it can take a full copy of its data; we then delete it, and backups expire within 35 days.

Your rights

Patients should first contact their clinic to see, correct or delete their information, as the clinic controls it. We help clinics with these requests, in line with India's Digital Personal Data Protection Act, 2023. Staff can write to us directly.

Contact

Questions about this policy or your information: support@alignco.in, Alignco, Pune, Maharashtra, India.

We will post any change to this policy on this page with a new date.